CoinDepo Privacy Policy

Last modified: July 2022

1. Introduction

This policy (hereinafter “Privacy Policy”) describes when, why and how CoinDepo LLC  (hereinafter “the CoinDepo”, “we”, “us” and/or “our(s)”) collect, use, disclose, and protect your personal information. If you do not agree with our Privacy Policy and practices, your choice is not to use our products, services and website. By accessing or using our website, platform, products, or services ((hereinafter jointly “the Services”), you indicate that you understand, accept, and consent to the practices described in this Privacy Policy.

As part of our regular business operations, the CoinDepo with its affiliates and subsidiaries collect personal information from you to provide you with our Services. We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes. We only collect the necessary information to originate, administer and process our Services (including as necessary to comply with our legal and regulatory obligations).

Our Services may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share personal information about you. If you follow a link to a third-party website or engage a third-party plugin or service, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for those policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

2. What Information We Collect

Personal Information

  • name, nationality, country of residence, email address, and phone number;

  • gender and date of birth;

  • your residential address;

  • a copy/photo of your national identity card or passport;

  • credit-related personal information;

  • bank account information;

  • bank card information;

  • source of funds;

  • location data.

Non-personal Information

Non-personal information does not directly or indirectly reveal your identity or directly relate to an identifiable individual. Examples of non-personal information are statistical or aggregate data. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific page on our website.

Non-personal information also includes technical information such as your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our website, and usage details. We also collect non-personal details about your website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our website (including date and time), pages, products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from a page.

3. When and How We Collect Your Personal Information

Direct Interactions

We collect information from you when you enter information on our website, open a CoinDepo Account, use our Services, apply for a credit card with us, participate in our Affiliate Program, Refer-a-Friend Program, Ambassador Program, request marketing information, enter a contest or sweepstakes, participate in a promotion, engage with our social channels and/or contact us with questions or requests.

Technological Interactions

When you visit our website or use our Services, we may collect your device data and online data through cookies and other similar technologies.

Third Parties

We can collect your personal information from third parties as required or permitted by applicable law. Third-party sources may include, but are not limited to, public databases, credit bureaus, resellers and channel partners, joint marketing partners, advertising networks and analytics providers and social media platforms. We also can receive information about you from third parties who you have authorized to disclose information about you, to satisfy our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. 

Additionally, we can receive your personal information when you link a third-party service to our Services. Such linkage may include interactions with our social media. Third-party websites are governed by their own privacy policies, and you should review those privacy policies before using those websites.

4. How We Use Your Personal Information

We collect and use your personal information, as required or permitted by applicable law, to:

  • Open, maintain and administer your CoinDepo Account, and to provide support for your Account in general;

  • Provide and maintain our Services in order to meet our contractual obligations to you;

  • Monitor your usage of our Services and the effectiveness of our marketing initiatives;

  • Contact you by email, telephone, SMS, or other equivalent forms of electronic communication, and to process your requests to us;

  • Provide you with news, product updates, special offers and content about our Services and events, and to send you promotional and other information; 

  • Send you notices and confirmations regarding your transfers to and from your CoinDepo Account, maintain records of your transactions and create your Account statements;

  • Send you notices, confirmations and other information about any transactions with your Account, including notifications of security alerts; 

  • Help identify and verify the identity of users, and to conduct background checks for Know Your Customer (KYC) reviews and Anti-Money Laundering (AML) watchlists. 

Your personal information will not be used for purposes other than those specified above. If we need to use your personal information for additional purposes, we will notify you and obtain your consent to use it for that purpose.

5. With Whom Do We Share Your Personal Information

The CoinDepo, in accordance with this Privacy Policy, may share or transfer, in whole or in part, your personal data to the categories of third parties indicated below:

Affiliates and Subsidiaries

We may share your personal information with our affiliates and subsidiaries that offer or distribute our Services in accordance with this Privacy Policy.

Regulatory and Government Authorities

We may share your personal information with regulators and law enforcement agencies to help prevent fraud, for legal proceedings, or as otherwise required by law. We are also required by law to report certain transactions if we have reasonable grounds to suspect that a transaction or an attempted transaction involves the commission of a money laundering or terrorist financing offense.

Service Providers

In order to provide you with our Services, we engage various service providers. To the extent permissible by applicable law we may share your personal information with, financial, accounting, legal, marketing, communication and technology companies to provide services such as data processing, proof-of-reserves attestations, administrative services, regulatory support, legal services, liquidity services, bank services, cloud storage, authentication support, payment processing, technical support, sales, customer support, data hosting, marketing analytics auditors, accountant, cryptocurrency exchanges and custodians.

6. Transfer, Storage and Processing of Your Personal Information Internationally

The CoinDepo may transfer your personal information outside of your jurisdiction to its affiliates, subsidiaries, service providers and business partners who work on our behalf in various countries. To the extent that we transfer your personal information outside of your home jurisdiction, we will ensure that the transfer is lawful and that all persons with whom we transfer this data comply with all applicable laws, rules and regulations.

By visiting our website or using our Services, you consent to the transfer of your personal information to other countries, as well as to its processing and storage there, as described in this Privacy Policy.

7. Use of Cookies

Cookies are small files which require user permission in order to be installed on a computer’s hard drive. Cookies will only start to perform their functions after such permission is granted. By collecting and analyzing data on the user’s browsing patterns, cookies allow web applications to respond to the user as an individual by tailoring a web application’s operations to the user’s specific needs and preferences.

We use the following types of cookies and similar technologies when providing our Services to you:

  • Cookies

  • Log Files

  • Web Beacons

  • Social Media Widgets

Our policy on cookies and similar technologies that govern the relationship between you and CoinDepo when you use our Services is detailed in the CoinDepo Cookies Policy.

8. Third-Party Websites

This Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be displayed to you on our website. We also do not control the privacy policies and your privacy settings on third-party sites, including social networks.

9. Protecting Your Personal Information

The security systems we use to protect your personal information are in accordance with industry standards. We protect your personal information that you provide to CoinDepo with physical and electronic safeguards. In particular, we use security measures such as firewalls, intrusion prevention, encryption technologies, user authentication systems (passwords and multi-factor authentication), and systems and data access control mechanisms. Our employees who have access to users' personal data are required to adhere to strict standards of care and security. In accordance with our general security policy, our employees are not permitted to discuss or disclose user account information except with authorized personnel of our service providers, as required by applicable laws and regulations.

We only engage service providers with security and privacy policies in place that comply with our security standards if such service providers have access to our users' personal information.

Despite the foregoing, we cannot fully guarantee that our systems will be completely secure, so we have developed special procedures in the event of a security threat. In the event of a data breach, we will notify you and the regulators immediately if required by applicable law.

10. Retention of Your Personal Information

If you close your CoinDepo Account, it will be marked as “Closed” in our system, but we will retain data about you, your transactions, the products and services you have used, in accordance with applicable law and for a period of time that complies with such law, the applicable statute of limitations, or if we believe it is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, or to resolve problems with our Services, in accordance with applicable law and this Privacy Policy.

We undertake that your personal information will not be used by us for any other purpose or transferred to third parties, except as specified in this section.

11. Your Rights Under Applicable Data Protection Law 

Subject to data protection laws, you have the following rights in relation to the personal information you provide to us (noting that these rights do not apply in all circumstances):

  • The right to be informed about processing of your personal data;

  • The right to access to your personal data and information about how we process it;

  • The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed;

  • The right to restrict processing of your personal data;

  • The right to object to processing of your personal data;

  • The right to lodge a complaint in connection with the processing of your personal data;

  • The right to withdraw consent (“Opt-out”) to the processing of your personal data;

  • The right to move, copy or transfer your personal data to you or to a third party of your choice (“Data Portability”);

  • The right to have your personal data erased (the “Right to Be Forgotten”).

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email: [email protected]

This Privacy Policy is written and is subject to change only in English. In the event of any discrepancy in translation, the English version of this Privacy Policy shall prevail.

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